Common Questions
WHAT HAIR PRODUCTS DO YOU OFFER?
We specialize in the sales of high-quality hair bundles, closures, frontals, and wig units.
WHAT ARE YOUR PROCESSING TIMES?
- Hair bundles, closures, and frontals: Shipped within 14 – 17 business days.
- Wig units: Shipped within 15 – 25 business days.
WHY DO YOU HAVE A LONGER PROCESSING TIME?
We maintain strict quality control to ensure only the finest hair is sourced and crafted to perfection.
WHAT SHIPPING COURIERS DO YOU USE?
We ship with trusted couriers:
- UK shipping: DHL or Royal Mail
- Nigeria: DHL or GIG
- Worldwide shipping: DHL Express
DO YOU ACCOUNT FOR SHIPPING DELAYS?
While we aim for timely deliveries, external factors like weather, holidays, and carrier delays can impact shipping. We recommend ordering in advance if you have a deadline.
WHAT HAPPENS WITH FAILED DELIVERIES OR INCORRECT ADDRESSES?
Ensure your shipping address is accurate. If a shipment is returned due to incorrect information, you will be responsible for additional shipping charges. No refunds are issued for refused or abandoned shipments.
WHAT IF MY SHIPMENT IS LOST?
Contact us at support@crownandbloom.com immediately if there’s an issue with your package. We will work with the courier to resolve it. Investigations may take up to 30 days.
WHAT IS YOUR RETURN AND REFUND POLICY?
Due to the custom nature of our products:
- Refunds are not available for lace or hair products unless faulty or damaged upon arrival.
- For incorrect orders, items must be returned unused for resolution or refund.
DO YOU OFFER WIG SIZING?
Yes, we provide professional wig sizing services in-store. You can also use our size guide for self-measurement.
WHAT TYPES OF LACE DO YOU USE?
We only carry Swiss lace in Classic and Hollywood. Our team can advise on the best choice for your needs.
CAN I CUSTOMIZE MY WIG?
For Custom Wigs: Visit our Bespoke Page for fully customized wig services tailored to your needs.
For further inquiries, please contact us at support@crownandbloom.com.